LORD Roofing and Ground Works are a locally born, family-run company. From the Directors, through to the Regional Manager, Customer Relations advisors, administration and accounts staff, to the front-line roofing apprentices. The strong family blood-line runs through-out, creating an unparalleled passion and unity, with a true love and understanding for our profession.
LORD Roofing and Ground Works are a close family unit, all of whom share the very same morals, beliefs and ethics. We collectively pride ourselves upon ensuring we take the most meticulous approach when carefully selecting the very highest-level of tradesmen to represent our company. This starts with the fore-front of our organisation, our passionate and endearing Customer Relations Department, whom are always on hand to ensure our clients receive the very best in customer care, across every conceivable level.
Our sole focus is to strive and achieve to exceed our client’s expectations on every single occasion, across every department, and our specialist tradesman from all our sectors. Every family member of staff is in place to make your interactions with LORD Roofing and Grounds Works, an extremely pleasant, stress-free, caring, and a truly enjoyable and unique experience. From the very beginning, to a happy conclusion, every step of the way.
This ingrained focus for delivering our family philosophy, are also mirrored through our Marketing Teams, our specialist Managers for each individual trade, and most importantly conveyed across both the roofing and grounds works sectors; from the Team Supervisors down to their respective labourers.
Courtesy, professionalism, and the unconditional utmost pride in our level of work is what our family-run business is built upon and will forever be the cornerstone of our foundations.
LORD Roofing and Grounds Works achieves this, in no small part, with our unique client centric Customer Relations Department. LORD’s Customer Relations advisors bring a refreshingly welcome new ethos, which is not only unprecedented within its pioneering approach, but also notoriously neglected within the roofing and grounds works industry.
With over 750 years of combined experience, and a vast wealth of knowledge within the industry. We are ardent advocates of the classic old-school tradesmen’s mentality, that being, absolute pride in their work. LORD Roofing and Grounds Works team leaders have an average of over 30 years’ experience, bringing the highest level of skill-sets and knowledge to every project they undertake.
Unlike most companies within this industry, we strongly believe in the notion of helping where ever we can, to ensure the younger generation of today, are given the same opportunities of securing a trade that was available to our generation. An area we feel has sadly been lost over the years. For that reason, LORD Roofing and Grounds Works are working alongside universities and colleges throughout the North East to provide apprenticeships. Working alongside our Master Slaters and Grounds Works specialists will hopefully produce this generations Master Slaters and Ground Works specialists with that very same old school mentality.
As a company, our core values and strong beliefs are to ensure our clients receive the best possible service, and the very highest level of workmanship using only the very best materials available, at affordable prices. We also offer fully comprehensive, legally-binding, 10-Year Insurance-backed guarantees as standard practice. This ensures our clients have complete piece of mind, with absolute confidence, that no matter what happens, if an issue does arise, their money and completed works are legally covered without exception.
Lord Roofing should be your first port of call for all building and roofing work. An honest, reliable and hard-working company.
James Bodson, Bishop Auckland.
Within a tarnished industry like roofing and groundworks, a warranty or guarantee isn’t worth the paper its written on, unless it is Insurance-backed. LORD Roofing and Grounds Works Insurance-backed warranties are issued from the government-endorsed Trustmark affiliated; Consumer Protection Association. Also, with our official accreditation awarded for our superior technical proficiency, courtesy of The Confederation of Roofing Contractors.
The Confederation of Roofing Contractors (CORC) are the industry’s premier national Roofing association. Our clients can rest assured that they are in the safe hands of certified experts, in all aspects of both the roofing and grounds works sectors.
We strongly believe communication is unequivocally paramount, as we strive to achieve a truly special client experience. Customer focus is an essential element of any successful business, and here at LORD Roofing and Grounds Works Ltd, we promise that key ingredient will forever be at the forefront of our primary drivers, and uncompromising beliefs.
Starting from your initial enquiry, we guarantee absolute transparency, honesty, integrity and 24/7 customer service, should you ever require assistance or questions answered, outside of normal business hours.
Our Core Values set new standards, raising the benchmark dramatically, as we write our own script for an industry largely bereft of a premium customer focused ideology.
Our Client Satisfaction Programme is revolutionary within the Roofing and Groundworks industry, as it contributes irrefutably to the evolution and overall improvement of our daily company practices. We achieve this, by actively monitoring our performances by simply liaising with our clients and documenting all relevant feedback. This is, to first and foremost gauge how we are performing, highlight which areas we can improve upon, whilst also collating invaluable information from our client’s own individual experiences. This drives our philosophies, as we continuously strive to achieve the epitome of our Core Values.
Our mission statements perfectly mirror our beliefs and morals, and we guarantee our continuous focus of striving to achieve to consistently exceed our client’s expectations. This focus will be a core value driver that will always be meticulously monitored and addressed, indefinitely.
LORD Roofing and Grounds Works will never claim to the be the cheapest option, but offer affordability, customer care, nationally accredited expert workmanship with government endorsed Insurance-backed guarantees, unrivalled by our more expensive accredited competitors.
Expensive quotations don’t always guarantee quality, with the same being true if you flip the coin over. Affordability can be achieved without the compromise in quality.
To achieve and deliver this bold statement requires, honesty, trust and integrity. The solid, firm foundations of which Lord Roofing and Ground Works both prides itself on and is strategically built upon.
The ‘LORD Company Promise’ to our clients is; “To deliver the very highest quality of customer service, workmanship, and standard of products, for the very best price possible.”
Honesty – Affordability – Quality- Integrity – Trust
We will never be beaten on price, on a like-for-like basis.
Welcome to the family of LORD Roofing and Grounds Works Ltd
Achieving Excellence through Experience by Analysing and Redefining!
So, feel free to give us a call on your local office number, we would be only too happy to help, or alternatively email us at firstname.lastname@example.org.